The three apps – which are all owned by Facebook, and run on shared infrastructure – stopped working shortly before 5pm. Other related products, such as Facebook Messenger and Workplace, have also stopped working. Facebook and its apps appear to be coming back online after its hugeMonday outage.

Instagram, WhatsApp, Messenger and the main Facebook app had all been offline for more than five hours in one of the biggest technical failures in the company’s history.

Facebook and Instagram began working for users again at around 11pm, while WhatsApp remained still down.

Facebook stock nosedive costs Zuckberg $6bn as whistleblower interview and service outage rattle investors
Shares in Facebook fell sharply on Monday in the aftermath of the explosive interview with whistleblower Frances Haugen and as its service outage dragged on for fifth hour.

It is the worst session performance for the company in nearly a year with the share price falling 4.9 per cent – the worst decline since the five per cent drop recorded on 9 November 2020.

Facebook apologises for company outage

“To the huge community of people and businesses around the world who depend on us: we’re sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us,” the company said in a statement posted on rival platform Twitter.

Technology outages are not uncommon, but to have so many apps go dark from the world’s largest social media company at the same time was highly unusual. Facebook’s last significant outage was in 2019, when a technical error affected its sites for 24 hours, in a reminder that a snafu can cripple even the most powerful internet companies.

This time, the cause of the outage remained unclear. It was unlikely that a cyberattack was the culprit because a hack generally does not affect so many apps at once, said two members of Facebook’s security team, who spoke on the condition of anonymity. Security experts said the problem most likely stemmed instead from a problem with Facebook’s server computers, which were not letting people connect to its sites like Instagram and WhatsApp.

The outage added to Facebook’s mounting difficulties. For weeks, the company has been under fire related to a whistle-blower, Frances Haugen, a former Facebook product manager who amassed thousands of pages of internal research. She has since distributed the cache to the news media, lawmakers and regulators, revealing that Facebook knew of many harms that its services were causing, including that Instagram made teenage girls feel worse about themselves.

The revelations have prompted an outcry among regulators, lawmakers and the public. Ms. Haugen, who revealed her identity on Sunday online and on “60 Minutes,” is scheduled to testify on Tuesday in Congress about Facebook’s impact on young users.

“Today’s outage brought our reliance on Facebook — and its properties like WhatsApp and Instagram — into sharp relief,” said Brooke Erin Duffy, a professor of communications at Cornell University. “The abruptness of today’s outage highlights the staggering level of precarity that structures our increasingly digitally mediated work economy.”

When the outage began on Monday morning, Facebook and Instagram users quickly used Twitter to lament and poke fun at their inability to use the apps. The hashtag #facebookdown also started trending. Memes about the incident proliferated.

But a real toll soon emerged, because many people worldwide rely on the apps to conduct their daily lives.

“With Facebook being down we’re losing thousands in sales,” said Mark Donnelly, a start-up founder in Ireland who runs HUH Clothing, a fashion brand focused on mental health that uses Facebook and Instagram to reach customers. “It may not sound like a lot to others, but missing out on four or five hours of sales could be the difference between paying the electricity bill or rent for the month.”

Samir Munir, who owns a food-delivery service in Delhi, said he was unable to reach clients or fulfill orders because he runs the business through his Facebook page and takes orders via WhatsApp.

“Everything is down, my whole business is down,” he said.

Douglas Veney, a gamer in Cleveland who goes by GoodGameBro and who is paid by viewers and subscribers on Facebook Gaming, said, “It’s hard when your primary platform for income for a lot of people goes down.” He called the situation “scary.”

Inside Facebook, workers also scrambled because their internal systems stopped functioning. The company’s global security team “was notified of a system outage affecting all Facebook internal systems and tools,” according to an internal memo sent to employees and shared with The New York Times. Those tools included security systems, an internal calendar and scheduling tools, the memo said.

Employees said they had trouble making calls from work-issued cellphones and receiving emails from people outside the company. Facebook’s internal communications platform, Workplace, was also taken out, leaving many unable to do their jobs. Some turned to other platforms to communicate, including LinkedIn and Zoom as well as Discord chat rooms.

Some Facebook employees who had returned to working in the office were also unable to enter buildings and conference rooms because their digital badges stopped working. Security engineers said they were hampered from assessing the outage because they could not get to server areas.

Facebook’s global security operations center determined the outage was “a HIGH risk to the People, MODERATE risk to Assets and a HIGH risk to the Reputation of Facebook,” the company memo said.

A small team of employees was soon dispatched to Facebook’s Santa Clara, Calif., data center to try a “manual reset” of the company’s servers, according to an internal memo.

Nytimes